Support
How can we help?
Every message reaches a person, not a queue. Write to [email protected] and tell us what happened — the more concrete, the faster we can help.
If something in the App went wrong, it helps enormously to include the version number. You will find it in the App under Profile → Settings → About → Version.
01 — Subscriptions & billing
Free trial
Every new reader starts with a 14-day free trial. No payment method is required to begin, and nothing is charged when the trial ends — you simply lose access to the library until you subscribe.
Managing or cancelling a subscription
Subscriptions are billed by Apple, not by us, so they are managed in your Apple Account rather than inside Scriptorio. On your iPhone, open Settings, tap your name at the top, then Subscriptions. Cancel at least 24 hours before the current period ends, otherwise the next period is charged.
Because Apple handles billing, we can neither see your payment details nor issue refunds. Refund requests go to Apple directly at reportaproblem.apple.com.
Restoring a purchase
Signed in on a new device and your subscription is not recognised? Open the plans screen in the App and tap Restore purchases. Make sure you are signed in with the same Apple Account that made the original purchase.
02 — Your account
Forgotten password
Tap Forgot password on the sign-in screen, or start the reset from this page. The link we email you is valid for a limited time; request a fresh one if it has expired.
Deleting your account
You can delete your account from inside the App, under Profile → Settings. This removes your account and your content.
Deleting your account does not cancel your subscription. Apple will keep charging until you cancel it in your Apple Account settings, so cancel there first if you intend to stop paying.
03 — Your notes and privacy
Text recognition from photographed pages runs entirely on your device, and so does the semantic analysis behind theme connections. Your note text is not sent to a third-party AI service to be indexed.
Your books, notes and collections sync to your own account so they are available on your other devices. Spaced-repetition review state stays on the device where you reviewed the card and is deliberately not synced.
What we collect, why, how long we keep it, and how to ask for it to be deleted is set out in full in the App Privacy Policy.
04 — Reporting a problem
When reporting a bug, the following turns a long exchange into a short one:
- What you were doing when it happened
- What you expected, and what happened instead
- The App version and your iOS version
- A screenshot, if the problem is visible
Please do not send passwords or payment details. We will never ask for them.
05 — Contact
Impelechy LLC30 N Gould St Ste N
Sheridan, WY 82801 US
Email: [email protected]